Terms & Conditions – Sirah
Welcome to Sirah. By accessing or using our website (www.sirah.pk), you agree to be bound by the following Terms & Conditions. Please read them carefully before making a purchase.
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1. General Overview
Sirah is a clothing brand focused on handcrafted and curated apparel. These Terms & Conditions govern your use of our website and services.
By placing an order, you confirm that:
* You are at least 18 years old or using the site under supervision
* All information provided is accurate and complete
* You agree to comply with these terms
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2. Product Information
We strive to ensure all product details, descriptions, and images are accurate. However:
* Slight variations in color, texture, or design may occur due to lighting, screen differences, or handcrafted elements
* Each piece may have minor irregularities as part of its handmade nature
These are not defects but part of the product’s uniqueness.
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3. Pricing & Payments
* All prices are listed in PKR (Pakistani Rupees)
* Prices are subject to change without prior notice
* We reserve the right to cancel orders in case of pricing errors
Payment methods may include:
* Cash on Delivery (COD)
* Bank Transfer
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4. Order Confirmation
Once an order is placed:
* You will receive a confirmation message/email
* Sirah reserves the right to accept or decline any order
Orders may be canceled due to:
* Product unavailability
* Payment issues
* Incorrect information provided
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5. Pre-Orders / Pre-Booking
For pre-booked items:
* Estimated delivery timelines will be shared
* Delays may occur due to production or sourcing
* Orders cannot be canceled once production has started
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6. Shipping & Delivery
* Delivery timelines typically range between 10-12 working days (within Pakistan)
* Remote areas may require additional time
* Sirah is not responsible for delays caused by courier services
Customers must ensure availability to receive orders.
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7. Returns & Exchanges
We follow a strict quality policy.
Returns or exchanges are only accepted if:
* The item is damaged
* The wrong item was delivered
Conditions:
* Request must be made within 48 hours of delivery
* Item must be unused, with original packaging and tags
We do not accept returns for:
* Change of mind
* Slight color differences
* Size issues (unless clearly our mistake)
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8. Intellectual Property
All content on this website including:
* Logos
* Images
* Designs
* Text
are the property of Sirah and may not be used, copied, or reproduced without permission.
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9. User Conduct
You agree not to:
* Use the website for unlawful purposes
* Attempt to interfere with website security
* Provide false or misleading information
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10. Privacy
Your personal information is handled according to our Privacy Policy. We do not share your data with third parties except as required for order fulfillment.
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11. Limitation of Liability
Sirah shall not be liable for:
* Indirect or incidental damages
* Delays beyond our control
* Loss resulting from misuse of products
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12. Changes to Terms
Sirah reserves the right to update these Terms & Conditions at any time without prior notice. Continued use of the website implies acceptance of updated terms.
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